astrovela - Personalized Astrology for Self-Discovery

1. Introduction

At astrovela, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase our products.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, or use our services, we may collect:

Contact information (name, email address, phone number, shipping address)
Birth details (date, time, and place of birth) for personalized astrology services
Payment information (credit card details, billing address)
Account credentials (username, password)
Information shared in communications with us
Survey responses and feedback

2.2 Automatically Collected Information

When you visit our website or use our app, we may automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent on pages, referring website)
Location information (with your consent)
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for various purposes, including to:

Create and manage your account
Process and fulfill your orders
Generate personalized astrology content
Provide customer support
Send transactional emails and order updates
Send marketing communications (with your consent)
Improve our website, products, and services
Analyze usage patterns and trends
Protect against fraud and unauthorized transactions
Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

We share information with third-party vendors who provide services on our behalf, such as payment processing, order fulfillment, customer support, and marketing assistance. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your information where required by law or if we believe that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users of the Service or the public.

4.3 Business Transfers

If astrovela is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights:

Right to Access (GDPR Article 15): View all personal information we hold about you. Access your data here
Right to Rectification (GDPR Article 16): Request correction of inaccurate information. Update your profile in account settings.
Right to Deletion (GDPR Article 17): Request deletion of your account and all associated data. Request deletion here
Right to Data Portability (GDPR Article 20): Download all your data in a portable format (JSON or CSV). Export your data here
Right to Object: Object to or restrict processing of your information
Right to Withdraw Consent: Withdraw consent at any time. Manage cookie preferences here
Right to Lodge a Complaint: Lodge a complaint with a supervisory authority

To exercise these rights: Visit your Privacy Settings page or contact us at privacy@astrovela.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

Essential cookies: necessary for the operation of our website
Analytical cookies: to understand how visitors interact with our website
Functional cookies: to remember your preferences and settings
Advertising cookies: to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your account information is protected by a password. To maintain the security of your account, we recommend choosing a strong password and keeping it confidential.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Our retention periods are:

Quiz Responses: 3 years after last activity
Chart Images: 5 years
User Accounts: Until deletion requested
Audit Logs: 1 year minimum
Data Exports: 7 days (download links expire)

We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. You can request deletion of your data at any time.

9. Children's Privacy

Our Service is not directed to anyone under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@astrovela.com
By mail: astrovela Privacy Office, 123 Astrology Lane, Starfield, CA 12345, USA

Last updated: December 1, 2023